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e-Administration and Digital Governance (CC3)

6,999

Application of Information and Communication Technology (ICT) for speedy public service delivery, facilitating information exchange and integration of previously existing services through information portals.

 

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Description

Course Code: CC 3

Course Description

E-Administration and Digital Governance can be defined as the application of Information and Communication Technology (ICT) for speedy public service delivery, facilitating information exchange and integration of previously existing services through information portals. e-Governance is a tool to improve the ability of the government to address the needs of society with less time, greater efficiency and cost effectiveness. It includes the publishing of policy and program-related information to transact with citizens. It extends beyond the provision of online services and covers the use of IT for strategic planning and reaching the development goals of the government. e-Governance originated in India during the 1970s with a focus on in-house government applications in the areas of defense, economic monitoring, planning and deployment of ICT to manage data intensive functions related to elections, census, tax administration etc. Objectives of e-governance are better service delivery to citizens, ushering in transparency and accountability, empowering people through information, improving efficiency within Government i.e between centre-state or inter-states and improve interface with business and industry. Pillars of e-Governance are people, process, technology and resources. The types of interaction in e-Governance are G2G i.e. Government to Government, G2C i.e. Government to Citizen, G2B i.e. Government to Business and G2E i.e. Government to Employees.

Course Objectives:

  • To understand the need to use ICT in all activities of Governance and public administration
  • To understand the various models used in the implementation of e-governance
  • To understand successful projects implemented through e-governance
  • To understand the challenges faced in the implementation of digital governance projects

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